Payment Policy: No Payment will be charged to your credit card and full payment for all reservations are made directly at the time of arrival at any of the Shaftesbury Hotels.

Rate Rules Rate Info: Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20%.

Guarantee Policy: Credit Card details are required to guarantee your reservation.

Cancellation Policy: Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date or in case of no show, The Shaftesbury Hotels Collection will charge for one night's accommodation. For details of cancellation policies, please check at time of booking. Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking. For more information, please context reservations on +44 (0) 20 7479 2266.

Flexi Rate: Flexi rates are exclusive to Shaftesbury Hotels only. We guarantee the availability of a room at any of the Shaftesbury participating hotel except the The Piccadilly London West End, The Shaftesbury Marble Arch Suites, Park Grand London Hotels and The Montcalm Luxury Hotels London. Upon arrival at the hotel, Front Desk Personnel will, subject to availability, provide the room that you have booked for in the same hotel or in an alternative hotel in the group. You will be provided with complimentary transfer to take you to the nearby hotel of similar standards at the Shaftesbury Hotels.