Payment Policy: No Payment will be charged to your credit card and full payment for all reservations are made directly at the time of arrival at any of the Shaftesbury Hotels.

Rate Rules Rate Info: Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20%.

Guarantee Policy: Credit Card details are required to guarantee your reservation.

Cancellation Policy: Reservations may be cancelled up to 24 hours prior to date of arrival ( Before 14:00 hrs GMT ) without penalty. Reservations cancelled on or within 24 hours prior to arrival will be charged a penalty equal to 01 night(s) room and tax charges. No shows will be charged a penalty equal to 01 night(s) room and tax charges. Please note that Special offers, Discounted Rates and Packages have different cancellation policy. Please check at time of booking. For more information, please contact reservations on 020 7745 1212.

Flexi Rate: Flexi rates are exclusive to Shaftesbury Hotels only. We guarantee the availability of a room at any of the Shaftesbury participating hotel except the BW Premier Shaftesbury London Piccadilly, The Shaftesbury Marble Arch Suites, Park Grand London Hotels and The Montcalm Luxury Hotels London. Upon arrival at the hotel, Front Desk Personnel will, subject to availability, provide the room that you have booked for in the same hotel or in an alternative hotel in the group. You will be provided with complimentary transfer to take you to the nearby hotel of similar standards at the Shaftesbury Hotels.