Hotel Reservation

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Shaftesbury Hyde Park International BW plus Park Grand hotel heathrow Park Grand London Hyde park BW PREMIER PARK GRAND LONDON KENSINGTON

Customer Care

Our Approach to Customer Care

With a healthy disdain for anything mediocre, we focus on excellence to stimulate further excellence.

We consider you our valued guest and appreciate and acknowledge the time and opportunity you give us to be of service to you. So whether you're placing a reservation online through our website, or calling our Central Reservations to make a booking, we want you to feel welcome and at ease.

We constantly endeavour to improve our electronic guest relationship management with a view to extend the best possible customer care. To achieve this, we regularly update our website with new offers and discounts so that you can stay updated and avail our hottest deals, especially created for you.

We also abide by professional ethics and standards to make sure you get nothing less than excellent.

Families and Children

We love to have children over at our hotels accompanied by their parents. Some accommodations are more children friendly than others. So why not give us your requirements at the time of booking, and we will respond with some special deals.

If you're coming to celebrate any special occasion with us . birthdays, anniversaries, honeymoon, just let us know from beforehand. And we will do every bit possible to make the moment extraordinary.


We understand the importance of your leisure time and also your budget. If you are coming to London in a group, we suggest that you ask your travel organiser to contact us, so that we can arrange special rates for your group.


With special deals cut out for our esteemed corporate guests, you can now reduce your accommodation overheads. Simply inform us of your budget and requirements and we will get the best, discounted deals.

Please click here for our corporate reservations booking form. And remember, you can also avail our exclusive rewards scheme through the Business Club Rewards Loyalty Programme we have on offer for our devoted and loyal guests.

Reservations made easy

We will make you feel totally at ease when you place your reservations with us. We provide a personalised service seven days a week. If you would like to talk to one of customer reservation agents, we will be pleased to answer your query 24hours a day 7 days.

020 7745 1212 or mail us on:


Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid. For more information please contact us on:

+44 (0) 20 7745 1212/ + 44 (0) 20 7479 2255 or mail us on:

Our Performance Standards

You will receive instant confirmation of your reservation. However if you have any issues or further enquiries, we are happy to sort them out for you. We have set out performance standards to ensure that all your queries are addressed within 24 hours.


We deeply value your feedback. We will be grateful to you if you have any comments or suggestions with regard to the services we provide as it will help us in our continuous drive to improve our services and deliver the best to you. Please send us your views and enter a prize draw by completing our feedback form available in your rooms and/or the reception.

Photo-ID requirement for British Citizen

Any guest who is a British citizen can provide a valid driver's License ( UK & EU License only) or any other ID type with guest photo

Photo-ID requirement for UK Residents

Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality.

Photo-ID requirement for EU Residents

Guest checking in from any of the European Union countries must provide either the ID card , Passport or EU drivers licence upon check-in.

Photo-ID requirement for NON-UK & EU Residents

Guest who are not from UK or any of the EU countries can only provide a Passport as a valid photo-ID.

Thank you

We would like to thank you for giving us your precious time to read our Customer Care catalogue. We will be further grateful if you give us the opportunity to serve you. We hope you'll enjoy our hospitality and have a lush stay with us in London.

The Management.
London Hotel Market

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